Frequently Asked Questions
Frequently Asked Questions
Basketball Coaching Sessions
How do I book a basketball coaching session?
Browse our Basketball Sessions collection, select the session type that fits your needs, and complete the booking. You'll receive a confirmation email with session details and scheduling information.
What should I bring to my coaching session?
Bring comfortable athletic wear, basketball shoes, a water bottle, and your enthusiasm to learn! We provide all necessary equipment including basketballs.
Can I reschedule or cancel a session?
Yes! Please contact us at least 24 hours in advance to reschedule or cancel. Cancellations made less than 24 hours before the session may not be eligible for a refund.
What age groups do you coach?
We work with players of all ages and skill levels, from youth beginners to competitive athletes looking to refine their game.
Are sessions one-on-one or group training?
We offer both! Check the session description when booking to see if it's individual training or a group session.
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping (2-3 business days) is available at checkout. Orders are processed within 1-3 business days.
Do you ship internationally?
Currently, we ship within the United States. International shipping may be available in the future.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's delivery status.
Returns & Exchanges
What is your return policy?
We accept returns of unused items in original condition within 30 days of delivery. Contact us to initiate a return.
Can I exchange an item for a different size or color?
Absolutely! Contact us and we'll help arrange an exchange for you.
Are coaching sessions refundable?
Coaching sessions canceled with at least 24 hours notice are eligible for a full refund. A separate cancellation policy applies to sessions.
Products & Gear
Are your products authentic?
Yes! We only sell authentic athletic gear and equipment from trusted suppliers.
Do you offer team or bulk discounts?
Yes! Contact us for information about team orders or bulk purchases.
Contact & Support
How can I contact you?
You can reach us through our Contact page or email us directly. We typically respond within 24 hours.
Do you have a physical location?
Our coaching sessions take place at designated training facilities and parks. Location details are provided upon booking confirmation.
If you have any questions call +1(415)-530-1293.